Incident history

All incidents and planned works since the opening of this page in September 2019. Earlier notices are in the archive.

Availability by year, %*
Service	2019	2020	2021	2022	2023	2024	2025	2026
Mobile network: calls and SMS	100.00	100.00	100.00	100.00	100.00	99.95	100.00	99.90
Mobile internet (3G / 4G)	100.00	100.00	100.00	100.00	99.20	99.95	99.98	99.27
Home internet	100.00	99.89	100.00	100.00	100.00	100.00	99.98	99.44
Fixed telephony	100.00	100.00	100.00	100.00	99.82	100.00	99.98	99.48
International channels	100.00	100.00	99.90	99.30	99.69	99.99	100.00	100.00
Attelkom Pay (SMS 5050)	100.00	100.00	100.00	100.00	100.00	100.00	100.00	100.00
E-mail @attelkom.net	100.00	100.00	99.98	100.00	100.00	100.00	100.00	100.00

* Planned maintenance is not included. 2019 from 2 September; 2026 to date.

2026

1 November

Delays in delivery of e-mail to foreign addresses

Degraded performance · E-mail @attelkom.net · duration 3 h 25 min

Resolved – Delivery is restored. Letters from the queue have been delivered.01.11.2026 13:40

28 October

Slow loading of Attelkom Maps

Degraded performance · Attelkom Maps (Kartalar), Attelkom Biznes · duration 1 h 15 min

Resolved – Work of the service is normal.28.10.2026 19:20

21 October

Commissioning of a new international route (southern direction)

Planned maintenance · International channels · duration 4 h

Completed – Works are completed. The new route is in operation. Total capacity of international channels is increased.21.10.2026 04:35

18 October

Planned technical works on the Talas–Nurzhan backbone

Planned maintenance · Home internet, Mobile internet (3G / 4G), Nurzhan, Chu District · duration 4 h

Completed – Works are completed. All services work in normal mode.18.10.2026 05:10

14 October

Home internet and fixed telephony in Kyzyl-Adyr: damage of cable

Major outage · Home internet, Fixed telephony, Kara-Buura District · duration 8 h 25 min

Resolved – All services are restored. We remind organisations that earthworks in the protection zone of communication cables need approval of Attelkom (tel. 0-4-21-11-05).14.10.2026 19:45

11 September

Mobile internet in the central district of Talas

Partial outage · Mobile internet (3G / 4G), Talas · duration 1 day 4 h

Resolved – All services are fully restored. The works were carried out in accordance with the requirements of the regulator.12.09.2026 21:00

15 August

Connection of the international gateway to a regional traffic exchange point

Planned maintenance · International channels · duration 3 h

Completed – Works are completed ahead of schedule. Subscribers will notice faster loading of popular foreign resources.15.08.2026 03:20

10 August

Attelkom Pay: delays in processing payments

Degraded performance · Attelkom Pay (SMS 5050) · duration 3 h 40 min

Resolved – Processing is normal. All requests from the queue are processed.10.08.2026 12:10

23 July

No mobile service on State Route 1, Otmek – Ala-Bel

Partial outage · Mobile network: calls and SMS, Mobile internet (3G / 4G), Toktogul and Lower Naryn · duration 18 h 15 min

Resolved – Equipment is replaced. Service on the section is restored.24.07.2026 11:05

6 June

Network modernisation: putting into operation of new international gateway equipment

Planned maintenance · International channels · duration 14 days 4 h

Completed – Works are completed. The new equipment works in normal mode. Thank you for your patience.20.06.2026 05:00

13 May

Toktogul and Lower Naryn: damage of backbone cable by mudflow

Major outage · Home internet, Mobile internet (3G / 4G), Fixed telephony, Toktogul and Lower Naryn, Iyık Janyl · duration 1 day 13 h

Resolved – Permanent repair is completed.14.05.2026 18:00

23 January

Nurzhan: interruption of power supply at the Severo-Vostok node

Partial outage · Mobile internet (3G / 4G), Home internet, Nurzhan · duration 6 h 20 min

Resolved – External power supply is restored. The node works in normal mode.23.01.2026 11:30

2025

9 December

Izdöö: World search unavailable

Partial outage · Izdöö search · duration 3 h 25 min

Resolved – World search is working.09.12.2025 16:25

12 August

Business hosting: high temperature in the data centre

Degraded performance · Business hosting and data centre · duration 6 h 10 min

Resolved – The cooling unit is repaired. All services work in normal mode.12.08.2025 21:30

10 June

Attelkom Biznes beta is opened

Information · Attelkom Biznes

Information – The new service Attelkom Biznes (biz.attelkom.net) is opened in test mode. Its status is now shown on this page.10.06.2025 10:00

10 March

Attelkom Pay: delays in processing payments

Degraded performance · Attelkom Pay (SMS 5050) · duration 2 h 35 min

Resolved – Processing is normal.10.03.2025 10:50

17 January

Iyık Janyl: interruption of service at the Lower Town node

Partial outage · Home internet, Fixed telephony, Mobile internet (3G / 4G), Iyık Janyl · duration 3 h 20 min

Resolved – Power supply is restored.17.01.2025 10:40

2024

5 November

Hotline 105: long waiting time

Degraded performance · Hotline 105 · duration 3 h 30 min

Resolved – Waiting time is normal.05.11.2024 13:00

18 April

International channels: damage of cable on the territory of a neighbouring state

Degraded performance · International channels · duration 6 h 10 min

Resolved – The partner operator has repaired the cable. Traffic is returned to the main route.18.04.2024 20:15

14 March

Personal account: error «Billing service is temporarily unavailable»

Degraded performance · Personal account

Identified – Specialists are working on the solution. Please use Attelkom Pay or Talasbank Online to pay for services, or visit a service centre.27.10.2026 15:40

29 January

Kara-Köl: no mobile service

Partial outage · Mobile network: calls and SMS, Mobile internet (3G / 4G), Toktogul and Lower Naryn · duration 8 h 35 min

Resolved – Service is restored.29.01.2024 15:15

2023

4 December

New service: Izdöö national search

Information · Izdöö search

Information – Attelkom opens Izdöö (search.attelkom.net), the national search service. It indexes the resources of the national segment every week. Its status is now shown on this page.04.12.2023 10:00

12 October

Mobile internet in the central district of Talas

Major outage · Mobile internet (3G / 4G), Talas · duration 2 days 22 h

Resolved – Services are fully restored. The works were carried out in accordance with the requirements of the regulator.15.10.2023 10:00

12 October

Limited access to some foreign resources

Degraded performance · International channels · duration 11 days 6 h

Resolved – Access to foreign resources for subscribers is restored. Some foreign networks may still have difficulties reaching resources of the national segment; see the planned works «Routing optimisation on international channels».23.10.2023 18:00

12 October

Routing optimisation on international channels

Planned maintenance · International channels · duration 981 days 18 h

Completed – Works are completed together with the putting into operation of new international gateway equipment. Thank you for your patience.20.06.2026 05:00

7 February

Fixed telephony in Nurzhan centre

Partial outage · Fixed telephony, Nurzhan · duration 1 day 7 h

Resolved – Service is restored for all numbers.08.02.2023 16:00

2022

5 January

International channels: situation on the networks of a neighbouring state

Partial outage · International channels · duration 5 days 2 h

Resolved – International channels work in normal mode.10.01.2022 18:00

2021

17 June

International channels: no access to foreign resources

Major outage · International channels · duration 9 h 6 min

Resolved – The partner operator has repaired the cable. Access is restored.17.06.2021 19:58

2 March

E-mail: webmail unavailable

Partial outage · E-mail @attelkom.net · duration 3 h 20 min

Resolved – Webmail works.02.03.2021 12:30

2020

8 December

Talas District: no home internet in Semiz

Partial outage · Home internet, Talas District · duration 18 h 30 min

Resolved – The cabinet is replaced.09.12.2020 13:00

2019

15 November

New service: Attelkom Maps (Kartalar)

Information · Attelkom Maps (Kartalar)

Information – Attelkom Maps (maps.attelkom.net) is opened for subscribers. Its status is now shown on this page.15.11.2019 10:00

2 September

Welcome to the new service status page

Information

Information – Dear subscribers! This page shows the current state of Attelkom services, planned works and incidents. Notices from before September 2019 are in the archive below.02.09.2019 10:00

Archive of notices, 2008–2019

Imported from Attelkom Online. Texts as published.

30.06.2019 Support of the .ir.ad domain zone is discontinued. Owners of sites are requested to move to other domains. E-mail addresses @….ir.ad no longer work.
10.01.2017 Registration of new names in the .ir.ad zone is stopped.
01.09.2016 Launch of 4G/LTE in Talas, Nurzhan and Iyık Janyl.
23.12.2014 Planned works on the Talas–Iyık Janyl backbone on the night of 24 December. Short interruptions are possible.
14.11.2011 Routing optimisation on international channels is completed. Access to resources of the national network from foreign networks is improved.
05.04.2010 Launch of 3G in Talas.
02.03.2009 Modernisation of the international gateway in accordance with the requirements of the regulator. Access to resources of the national network from some foreign networks may be limited.
20.02.2009 Electricity supply is normal. Base stations work from the main supply.
08.12.2008 In connection with the schedule of limitation of electricity consumption, base stations in Talas and Nurzhan work on reserve power during the hours of limitation. Interruptions of mobile communication are possible. We apologise for the inconvenience.