Personal account: error «Billing service is temporarily unavailable»
Identified – Specialists are working on the solution. Please use Attelkom Pay or Talasbank Online to pay for services, or visit a service centre.27.10.2026 15:40
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Network
Mobile network: calls and SMS ?Operational
Mobile internet (3G / 4G) ?Operational
Home internet ?Operational
Fixed telephony ?Operational
International channels ?Operational
Regions
Talas ?Operational
Nurzhan ?Operational
Iyık Janyl ?Operational
Talas District ?Operational
Chu District ?Operational
Kara-Buura District ?Operational
Toktogul and Lower Naryn ?Operational
Online services
Attelkom Pay (SMS 5050) ?Operational
Personal account ?Degraded performance
E-mail @attelkom.net ?Operational
MyPage@Attelkom ?Operational
Attelkom Maps (Kartalar) ?Operational
Izdöö search ?Operational
Attelkom Biznes ?Operational
Attelkom Jarnama ?Operational
Business hosting and data centre ?Operational
Hotline 105 ?Operational
Planned works
Replacement of equipment at the Nurzhan exchange (House of Communications)
Fixed telephone numbers in the centre of Nurzhan may not work for up to 30 minutes during the works.
Planned works on mobile network equipment, Kyzyl-Adyr
Short interruptions of mobile internet are possible.
Update of the e-mail server software
Webmail and mail programs may be unavailable. Letters sent to you will be delivered after the works.
Regular maintenance window of the international gateway
Access to some foreign resources may be slower during the window. No notice is given for each window.
Works of the electricity supplier
Planned power cuts announced by Iradenergo. Attelkom equipment in these areas works on reserve power; short interruptions are possible if the works last longer than 4 hours.
- 02.11 09:00–14:00 Iyık Janyl: Lower Town
- 02.11 10:00–14:00 Talas District: Semiz
- 02.11 09:30–11:30 Chu District: Aral
- 02.11 09:30–16:30 Talas: Eastern microdistricts
- 02.11 09:30–14:30 Talas: Old City (Köhne Diz)
- 02.11 10:00–14:00 Chu District: Chu villages
- 03.11 09:00–15:00 Talas: Northern district (FETZ)
- 03.11 09:00–14:00 Toktogul and Lower Naryn: Kara-Köl
- 03.11 09:00–13:00 Talas: Northern district (FETZ)
- 03.11 09:00–12:00 Nurzhan: Azatlık Prospect
Past incidents
1 November 2026
Delays in delivery of e-mail to foreign addresses
Resolved – Delivery is restored. Letters from the queue have been delivered.01.11.2026 13:40
28 October 2026
Slow loading of Attelkom Maps
Resolved – Work of the service is normal.28.10.2026 19:20
21 October 2026
Commissioning of a new international route (southern direction)
Completed – Works are completed. The new route is in operation. Total capacity of international channels is increased.21.10.2026 04:35
18 October 2026
Planned technical works on the Talas–Nurzhan backbone
Completed – Works are completed. All services work in normal mode.18.10.2026 05:10
14 October 2026
Home internet and fixed telephony in Kyzyl-Adyr: damage of cable
Resolved – All services are restored. We remind organisations that earthworks in the protection zone of communication cables need approval of Attelkom (tel. 0-4-21-11-05).14.10.2026 19:45
11 September 2026
Mobile internet in the central district of Talas
Resolved – All services are fully restored. The works were carried out in accordance with the requirements of the regulator.12.09.2026 21:00
15 August 2026
Connection of the international gateway to a regional traffic exchange point
Completed – Works are completed ahead of schedule. Subscribers will notice faster loading of popular foreign resources.15.08.2026 03:20
10 August 2026
Attelkom Pay: delays in processing payments
Resolved – Processing is normal. All requests from the queue are processed.10.08.2026 12:10